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Brittany Boyer, EBS of Marathon and Wood counties, recently helped a client obtain FoodShare, MAPP, and SLMB benefits. The client met all eligibility requirements, however, he was having difficulty providing verifications for his Veterans pension and his child support obligation from another state. Brittany assisted the client to the extent she was able, but ran against roadblocks both with the VA and with the out-of-state court. Brittany wrote a letter to IM citing that it must help a client with hard-to-obtain verifications, and cannot deny a benefit when information is difficult to prove (MEH 20.5). IM agreed with Brittany's letter and awarded the benefits to the client.
9/29/2023
Story #110
Jessica Flores, EBS in Door County, helped a gentleman who was brought from the other side of the state and dropped off in Door County with a few bags of possessions and nowhere to go. Jessica worked with the I&A staff at her ADRC to get him find employment and a place to stay. She also helped get him all the benefits for which he qualified, and she helped him get set up with a new representative payee for his SSDI benefit. However, his SSDI benefit was reduced one month which left him without enough money to pay his rent. Jessica worked with the Veteran Outreach and Recovery Program and hosted the VA staff to come meet the client in her office. They were able to get him funding so he was not kicked out of his short-term residence. The VA was also able to help him move to one of their Housing & Recovery transitional houses where they will work to get him into HUD-VASH for stable ongoing housing, transportation to doctor appointments, meals, and recovery support (which they predicted would cost him $0). They will also work to get him a non-service-related pension so he will see a good increase to his income.
7/27/2023
Story #94