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Jodi Kautzer, EBS in Calumet County, assisted a 61-year-old client with her recently deceased husband's outstanding medical bills of almost $12,000. Jodi was doing a benefits checkup for the client when she mentioned that she was feeling stressed about her recently deceased husband's medical bills that were about to go into collections. Jodi contacted her BSSA first to see if it was okay to help in this instance since EBS are typically not able to work with the estates of clients who are deceased. Jodi's BSSA gave permission to assist in this limited circumstance. Jodi discovered that the spouse was eligible for Medicaid at the time services were rendered, but the provider had not billed Medicaid. Instead, the provider was just going to send the bill to collections. Jodi worked the medical provider to verify Medicaid eligibility and advocated to have the outstanding bills correctly billed to Medicaid. Almost $12,000 in medical bills ended up being covered in full.
Monetary Impact = $12,000
2/22/2023
Story #60